Returns & Exchanges
At Netgate, we stand behind the quality of our high-performance electronics. If you are not completely satisfied with your purchase, you can return or exchange your item within 30 days of delivery in its original packaging.
Initiate Your Request
Log in to your Netgate account, navigate to your order history, and select 'Request Return' to generate a unique RMA number.
Prepare the Package
Securely pack the device in its original manufacturer box, ensuring all cables, manuals, and accessories are included to qualify for a full refund.
Ship to Netgate
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Inspection and Refund
Once our technicians verify the hardware's condition, your refund or exchange will be processed within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing